Privacy Policy

SG Recycle Pte Ltd (“SG Recycle”, “we”, “us”, or “our”) is committed to protecting the personal data of our customers, users, and visitors (“you” or “your”) in accordance with the Personal Data Protection Act 2012 (“PDPA”) of Singapore. This privacy policy explains how we collect, use, disclose, and protect your personal data when you use our services, access our website, or interact with us.

What personal data do we collect?

Personal data means any information about an individual who can be identified from that information or from that information and other information to which we have or are likely to have access.

We may collect the following personal data from you:

  • Contact information, such as your name, email address, phone number, and mailing address
  • Account information, such as your username, password, and preferences
  • Transaction information, such as your payment details, billing address, and purchase history
  • Recycling information, such as the type, quantity, and location of the recyclables you deposit in our bins
  • Reward information, such as the points you earn and redeem for rewards on our app
  • Device information, such as your IP address, browser type, operating system, and device identifier
  • Usage information, such as your browsing activity, search queries, and app interactions
  • Feedback information, such as your comments, ratings, reviews, suggestions, and complaints
  • Image information, such as the photographs or video recordings of you or your recyclables captured by our cameras

How do we collect your personal data?

We may collect your personal data from various sources, such as:

  • When you register for an account on our app or website
  • When you use our services, such as depositing recyclables in our bins or redeeming rewards on our app
  • When you contact us for any enquiries, requests, or feedback
  • When you participate in any surveys, contests, promotions, or events that we organise or sponsor
  • When you visit our website or app and accept our cookies or similar technologies
  • When you interact with us on our social media platforms or third-party platforms
  • When you provide us with your personal data through any other means

Why do we collect your personal data?

We may collect your personal data for various purposes, such as:

  • To provide you with our services and products that you request or purchase
  • To communicate with you and respond to your enquiries, requests, or feedback
  • To process your transactions and payments and deliver your rewards
  • To manage your account and preferences and provide you with customer support
  • To improve our services and products and enhance your user experience
  • To conduct research and analysis on our user behaviour and market trends
  • To comply with our legal obligations and regulatory requirements
  • To protect our rights and interests and prevent fraud or misuse of our services

How do we use your personal data?

We may use your personal data for the purposes for which it was collected or for other purposes that are related to or compatible with the original purpose.

We may also use your personal data for other purposes that you have consented to or that are permitted or required by law.

We will not use your personal data for purposes that are unrelated to the original purpose or that are contrary to your interests or rights.

How do we disclose your personal data?

We may disclose your personal data to third parties for the purposes for which it was collected or for other purposes that are related to or compatible with the original purpose.

We may also disclose your personal data to third parties for other purposes that you have consented to or that are permitted or required by law.

We will not disclose your personal data to third parties for purposes that are unrelated to the original purpose or that are contrary to your interests or rights.

Some of the third parties that we may disclose your personal data to include:

  • Our affiliates and subsidiaries that provide related services or products
  • Our service providers and contractors that perform functions on our behalf, such as hosting, storage, payment processing, delivery, analytics, marketing, and customer service
  • Our business partners and sponsors that offer rewards or benefits to our users
  • Our professional advisers and consultants that assist us in legal, accounting, audit, or compliance matters
  • Our regulators and authorities that enforce laws or regulations applicable to us

We will take reasonable steps to ensure that any third party that we disclose your personal data to will protect it in accordance with the PDPA and this privacy policy.

How do we protect your personal data?

We take appropriate measures to protect your personal data from unauthorised access, use, disclosure, modification, or destruction. These measures include:

  • Implementing technical safeguards such as encryption, firewalls, and access controls
  • Implementing administrative safeguards such as policies, procedures, and training
  • Implementing physical safeguards such as locks, alarms, and surveillance

We will also ensure that any third party that we disclose your personal data to will protect it in accordance with the PDPA and this privacy policy.

However, we cannot guarantee that your personal data will be completely secure or free from any risks, as no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account information and password and for preventing any unauthorised access or use of your account.

How long do we retain your personal data?

We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected or for other purposes that are related to or compatible with the original purpose.

We may also retain your personal data for longer periods if we are required or permitted by law or if we have a legitimate interest in doing so.

We will delete or anonymise your personal data when it is no longer needed or when you withdraw your consent or request us to do so, subject to our legal obligations and operational requirements.

How do we respect your rights?

We respect your rights under the PDPA and this privacy policy. You may exercise these rights by contacting us at the contact details provided below. These rights include:

  • The right to access your personal data that we hold and to obtain information about how we use it
  • The right to correct any errors or inaccuracies in your personal data that we hold
  • The right to withdraw your consent for us to collect, use, or disclose your personal data
  • The right to request us to delete or anonymise your personal data that we hold
  • The right to object to or restrict our collection, use, or disclosure of your personal data
  • The right to transfer your personal data that we hold to another organisation

We will respond to your requests within a reasonable time and in accordance with the PDPA and this privacy policy. We may charge you a reasonable fee for processing your requests, if permitted by law. We may also refuse or limit your requests, if permitted or required by law or if they are unreasonable or excessive.

How do we handle cookies and similar technologies?

We may use cookies and similar technologies on our website and app to collect, store, and analyse information about your device, browser, preferences, and activities. Cookies are small files that are stored on your device when you visit our website or app. They help us to recognise you, remember your settings, enhance your user experience, improve our services, and deliver relevant ads.

You may accept or reject our cookies by adjusting your browser settings. However, if you reject our cookies, you may not be able to access or use some features or functions of our website or app.

We may also use third-party cookies and similar technologies from our service providers, partners, or advertisers. These cookies and similar technologies are governed by their own privacy policies and terms of use, which we do not control. You should review their privacy policies and terms of use before using their services or clicking on their ads.

How do we update this privacy policy?

We may update this privacy policy from time to time to reflect changes in our practices, services, products, laws, or regulations. We will notify you of any material changes by posting the updated version on our website and app and indicating the date of revision. We encourage you to review this privacy policy periodically to stay informed of how we collect, use, disclose, and protect your personal data.

How do you contact us?

If you have any questions, comments, requests, or complaints about this privacy policy or our handling of your personal data, please contact us at:

SG Recycle Pte Ltd

Address: 45 Kian Teck Drive, Singapore 628859

Email: ask@sgrecycle.com

We will respond to you within a reasonable time and in accordance with the PDPA and this privacy policy. We will also endeavor to resolve any issues or disputes that you may have with us amicably.

This privacy policy was last updated on 04 June 2024.